Refund policy

Return & Refund Policy –
KaramUniKO - Karam Exports 

Thank you for shopping with KaramUniKO. We deal in rare and naturally formed gemstone specimens, and customer satisfaction is important to us. Please read our return and refund policy carefully before making a purchase.

1. Return Eligibility

Customers may request a return within 5 days from the date of delivery.

To qualify for a return, the item must:

  • Be unused and in original condition

  • Be returned with original packaging and certification (if provided)

  • Not show any signs of wear, damage, or alteration

KaramUniKO reserves the right to reject returns that do not meet these conditions.

2. Non-Returnable Items

The following items are not eligible for return or refund:

  • Personalized or customized products

  • Items clearly marked as non-returnable

  • Gift cards or digital products

  • Natural specimens sold under special auction or approval terms (if mentioned on invoice)

3. How to Initiate a Return

To initiate a return, contact us within 5 days of delivery with:

  • Order number

  • Clear reason for return

  • Unboxing video/photos (if claiming damage)

Email: info@karamuniko.co.in
WhatsApp: +91 99245 40007

Returns sent without prior approval may not be accepted.

4. Return Shipping

  • Customers are responsible for return shipping costs unless the item is defective or incorrect.

  • Items must be securely packed to avoid transit damage.

  • We strongly recommend using a trackable and insured courier.

  • For exchange requests, return courier charges up to ₹150 may apply.

KaramUniKO is not responsible for items lost or damaged during return transit.

5. Inspection & Approval

Once the returned item reaches our office:

  • Our team will inspect the product.

  • If approved, the refund or replacement process will begin.

  • If the item fails inspection, it will be shipped back to the customer at their cost.

6. Refund Method & Timeline

  • Refunds are processed within 15 business days after approval.

  • Refunds are issued via bank transfer only.

  • Customers must provide correct bank details when requested.

  • Actual credit time depends on the customer’s bank.

7. Exchanges

We currently do not offer direct exchanges.

If you require a different item:

  1. Initiate a return (if eligible)

  2. Place a new order separately

8. Damaged, Defective, or Missing Items

Important: Please record a full unboxing video when opening your parcel.

If you receive:

  • Damaged product

  • Wrong item

  • Missing item

You must notify us within 24 hours of delivery with video proof.

Upon verification, we will arrange:

  • Replacement, or

  • Refund, as deemed appropriate by KaramUniKO.

Claims without proper video evidence may not be accepted.

9. Nature of Natural Specimens

KaramUniKO deals in naturally formed gemstones and mineral specimens. Variations in:

  • shape

  • texture

  • inclusions

  • natural marks

are inherent characteristics of natural art and are not considered defects.

10. Policy Updates

KaramUniKO reserves the right to modify this policy at any time without prior notice. The latest version will always be available on our website.

11. Contact Us

For any questions regarding returns or refunds:

📧 Email: info@karamuniko.co.in
📱 WhatsApp: +91 99245 40007
🌐 Website: karamuniko.co.in